Return & Refund Policy

Ovizal Private Limited

1. Damaged or Wrong Product Delivered

If you receive a damaged, unsealed, or incorrect product, please notify customer support within 48 hours of delivery with clear photographs/videos of the parcel.

2. Opened / Consumable Wellness Products

For hygiene, safety, and product-integrity reasons, opened or used consumable wellness items are non-returnable unless defective upon delivery.

3. Refund Processing

Approved refunds will be processed to the original payment method or bank account within 5 to 7 business days following inspection approval.